Seychelles Football Federation Request for Proposals (RFP) Long-Term Agreement (LTA) – Travel Agency Services

Procuring entity: Seychelles Football Federation (SFF)
Reference: SFF/RFP/TA/2025/01

1. Background & Objective
   The SFF invites proposals from qualified Seychelles-licensed, IATA-accredited travel agencies to establish a Long-Term Agreement for end-to-end travel support for national teams, delegations and officials (air tickets, itinerary changes, disruption support, and related services). Agencies must hold a valid Travel Agent licence under the Seychelles Licensing Authority (SLA) framework and be IATA-accredited.
2. Scope of Services
   • Quotation, booking, issuance, re-issuance and refunds of international & domestic air tickets.
   • Disruption handling (delays/cancellations), re-routing, and 24/7 assistance via single point of contact.
   • Ancillary support on request: baggage/group handling.
   • Monthly reconciliations (issued/voided/refunded), savings tracking vs. lowest logical fare, and KPI dashboard.
3. Minimum Eligibility & Mandatory Compliance
   Bidders must submit clear evidence of:
   • SLA Travel Agent licence (current).
   • IATA accreditation (or verified ticketing affiliation).
   • Seychelles business registration and Tax Identification Number (TIN) plus a current Tax-Compliance / Tax-Clearance Certificate issued/accepted by the Seychelles Revenue Commission.
   • At least 3 years relevant corporate/group travel experience and three (3) client references.

   Integrity & governance: The process follows the core principles of the Public Procurement Act/Regulations (transparency, competition, economy, efficiency, fairness) and FIFA’s Financial Governance Guide (due-diligence, conflict-of-interest controls, non-collusion, audit trail).

4. Service Levels (key)
   • Options & timings: Minimum 3 flight options per request; initial response within 4 working hours.
   • After-hours: 24/7 emergency support (hotline or on-call).
   • Refunds/credits: Process eligible refunds and provide credit notes within 30 days where airline policy permits.
   • Reporting: Monthly statements and KPI report (response time, disruption resolution, refund cycle time, realized savings).
5. Proposal Contents
   A. Administrative & Compliance
   • SLA licence; IATA accreditation; business registration; SRC TIN & tax-compliance certificate; beneficial ownership disclosure; signed non-collusion & conflict-of-interest declarations.

   B. Technical Proposal (max 12 pages)

   • Company profile & key account team; methodology & SLAs; disruption plan; data/reporting; risk & integrity controls; relevant case studies (≥3 references).

   C. Financial Proposal (separate file)

   • Fee model/commissions, after-hours charges, SLA credits/penalties (if any), and value-added services.

   Note: Technical and Financial proposals will be evaluated separately before a combined best-value assessment, in line with FIFA governance good practice.

6. Evaluation (summary)
   • Technical (70%): capacity & team, relevant experience, methodology & SLAs, governance & compliance, references.
   • Financial (30%): total cost of services, transparency of fees/mark-ups, savings strategy.

   SFF may conduct due diligence on ownership/reputation/sanctions prior to award.

7. Key Dates (Seychelles Time, GMT+4)
   • Clarification deadline: 21 September 2025, 16:00 Seychelles Time.
   • Proposal submission deadline: 30 September 2025, 16:00 Seychelles Time
8. Clarifications
   All requests for clarification must be in writing by the deadline to ceo@seyfoot.com (cc admin@seyfoot.com fd@seyfoot.com ). Responses will be shared with all requesters without identifying the source.